Please rotate your device to portrait mode
Legal
Effective 2026-06-29
densava is operated by densava PBC, a Delaware Public Benefit Corporation (“densava,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of the densava website, application, and related features at densava.com and app.densava.com (together, the “Service”).
Please read these Terms carefully. By creating an account, following a referral link, or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
Defined terms. In these Terms: “User” means anyone who accesses the Service. “Member” means a User with an account. “Content” means anything you submit, post, or share through the Service. We keep defined terms to a minimum and use plain language wherever we can.
1. densava is not medical or dental advice
densava is a decision-support tool. It is NOT a substitute for professional dental or medical care, diagnosis, or treatment. The content, tools, and features we provide are for informational and educational purposes only. Nothing on the Service constitutes medical advice, dental advice, diagnosis, treatment, or a clinical recommendation of any kind.
Always consult a licensed dentist for any dental concern. densava does not evaluate, assess, or interpret your individual oral health condition, and nothing you receive through the Service should be treated as a substitute for the professional judgment of a licensed dentist, oral health professional, or physician.
2. Seek emergency care when you need it
If you experience severe pain, swelling, fever, trauma, uncontrolled bleeding, abscess, or difficulty swallowing, seek emergency care immediately. densava will redirect you and not provide guidance in these cases.
When our intake process detects a possible urgent situation, the Service short-circuits and shows you a prompt to seek professional or emergency care instead of matching you to any finding content. Do not use densava as a reason to delay or avoid care you may need.
3. How densava works, and what AI does and does not do
densava has two ways in:
AI classification matches you to a likely finding based on patterns; it is not a diagnosis. The AI may return a direct match, a single clarifying question, a general orientation, or — if it detects a possible urgent situation — an emergency redirect. The match reflects how our system reads patterns in what you wrote; it does not examine you, and it can be wrong. Treat every result as a starting point for a conversation with a licensed professional, never as a conclusion.
4. No provider–patient relationship
Your use of densava does not create a provider–patient relationship, a dentist–patient relationship, or any professional relationship of any kind. densava PBC is not a healthcare provider and does not employ or contract with licensed dental or medical professionals to provide care to Users of the Service. A provider who refers you to densava is not providing care through densava.
5. You are responsible for your own oral health
densava helps you understand common dental findings and the decision patterns reported by others in similar situations. It does not prescribe a course of action, recommend specific treatment, or tell you what to do. You are solely responsible for all decisions you make about your oral health, including whether and when to seek professional care.
6. This is a beta release
densava is currently offered as a pre-release beta to a small, invited friends-and-family group. By using the Service during this period, you acknowledge and agree that:
You should not rely on the Service for any time-sensitive or consequential decision during the beta. If you are uncertain about anything related to your oral health, consult a licensed professional.
7. Eligibility and age
You must be 18 years or older to use densava. By creating an account or using the Service, you represent and warrant that you are at least 18. Use of densava by anyone under 18 is not permitted. densava is not directed at children, and we do not knowingly collect data from anyone under 18. If you become aware that a minor has created an account, contact privacy@densava.com so we can delete it.
8. Your account
Accounts are created and secured through our authentication provider using passwordless sign-in — you enter a sign-in code we email you. We do not store passwords. You are responsible for keeping access to your email account secure, for all activity under your account, and for the accuracy of the information you provide. Notify us promptly if you believe your account has been accessed without your permission.
9. Acceptable use
densava includes community features that let you share short reasoning notes (“posts”), leave a note on another Member’s profile (a “board” or “wall” post), and send a private one-to-one message. When you use the Service, you agree not to:
We may remove content and restrict or terminate accounts that violate this section, at our discretion. Moderation is described in Section 12.
10. Your content and the license you grant us
You keep ownership of the Content you create. To operate the Service, you grant densava PBC a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, adapt (for formatting and moderation), and distribute your Content solely for the purpose of operating, securing, moderating, and improving the Service and as described in our Privacy Policy. This license is no broader than necessary to run densava and ends when your Content is deleted, except for (a) copies retained in routine backups for a limited period and (b) anonymized or aggregated material that no longer identifies you.
Where your Content appears to other Members:
You are responsible for your Content and represent that you have the right to share it.
11. Grant of license for de-identified derivatives
By using densava, you grant densava PBC a perpetual, irrevocable, worldwide, royalty-free license to use, modify, distribute, and license to third parties the de-identified derivativesof your journey (as described in the Privacy Policy under “Two copies of your text”). This license survives account deletion.
12. Moderation
Posts are screened automatically when you submit them and may be reviewed again afterward. Content that violates these Terms or our community guidelines may be hidden before it is shown to others, or removed after the fact. We may restrict or remove content and accounts at our discretion and, where practical, will tell you why. Automated screening is imperfect, and a decision to allow content is not an endorsement of it.
13. Reporting and takedown (including copyright / DMCA)
If you believe Content on the Service is unlawful, infringes your rights, or violates these Terms, contact us at privacy@densava.com. For copyright complaints under the U.S. Digital Millennium Copyright Act, include: identification of the work; identification of the material you say infringes it and where it is located; your contact information; a statement of good-faith belief that the use is unauthorized; a statement, under penalty of perjury, that your notice is accurate and that you are authorized to act; and your physical or electronic signature. We will respond to valid notices and may remove the material and, in appropriate cases, terminate repeat infringers. Send copyright notices to our designated agent at privacy@densava.com.
14. Third-party services and links
The Service relies on third-party providers (for hosting, authentication, AI processing, email, image moderation, and monitoring) and may link to third-party content such as finding reference material. We can provide a current list of the subprocessors we use on request — email privacy@densava.com. We do not control third-party services and are not responsible for them. Your use of a linked third-party service is governed by that party’s terms.
15. Suspension and termination
You may stop using densava and request deletion of your account at any time by contacting privacy@densava.com. We may suspend or terminate your access if you violate these Terms, if we are required to by law, or if we discontinue the Service or the beta. Sections that by their nature should survive termination — including Sections 1–5, 10 (as to the surviving license described there), 11 (the de-identified-derivatives license, which survives by its own terms), 16, 17, 18, and 20 — survive.
16. Disclaimers
To the fullest extent permitted by law, the Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that any finding match, reminder, or other output will be accurate, timely, or suitable for your situation. Reassess reminders are a convenience, not a clinical safeguard; we do not guarantee that any reminder will be sent or received, and you should not rely on densava to prompt you to seek care.
17. Limitation of liability
To the fullest extent permitted by applicable law, densava PBC and its officers, directors, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss arising from any oral health decision made, delayed, or avoided on the basis of the Service — including any AI classification result or any reassess reminder that was, or was not, delivered. To the extent a cap is permitted, densava PBC’s total aggregate liability for any claim relating to the Service will not exceed the greater of (a) the total amounts you paid us to use the Service in the twelve months before the claim (which, during the free beta, is $0) or (b) one hundred U.S. dollars ($100). Nothing in these Terms excludes liability that cannot be excluded under applicable law.
18. Indemnification
You agree to indemnify and hold harmless densava PBC and its affiliates from any claims, damages, or expenses — including reasonable attorneys’ fees — arising from your Content, your use of the Service, or your violation of these Terms or of any law or third-party right.
19. Changes to these Terms
We may update these Terms from time to time. When we make a material change, we will update the effective date above and, for Members, provide at least 30 days’ notice (for example, by email or an in-app notice) before the change takes effect. Continued use of the Service after a change takes effect means you accept the revised Terms.
20. Dispute resolution
Let’s try to resolve any dispute informally first. If you have a concern about the Service or these Terms, contact us at privacy@densava.com and we will work with you in good faith to resolve it. Most concerns can be handled this way.
If we cannot resolve a dispute informally, it will be handled by the courts identified in Section 21 (Governing law). We are not imposing binding arbitration or a class-action waiver at this time. If we decide to introduce an arbitration agreement in the future, we will give you advance notice and a way to opt out before it takes effect.
21. Governing law
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. The state and federal courts located in Delaware will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service that is not resolved informally under Section 20, and you consent to the personal jurisdiction of those courts.
22. Miscellaneous
These Terms, together with the Privacy Policy, are the entire agreement between you and densava PBC regarding the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor. Headings are for convenience only.
23. Contact
densava PBC · Delaware
Densava, PBC. 8th Green Ste B, Dover, DE 19901
Legal, privacy, and takedown notices: privacy@densava.com
General questions: support@densava.com